Privacy Policy

Last updated: November 21, 2025

1) Who we are

Happy Holidays DMC operates volvomanalipackage.com and provides domestic tour packages across India. For any privacy queries, contact us at info@volvomanalipackage.com or hello@happyholidaysdmc.com.

2) Information we collect

We collect information to process bookings, provide support, and improve our services:

  • Account & Contact: name, email, phone.
  • Booking details: selected tour, travel dates, travellers, room type, pickup point, special requests.
  • Payment metadata: transaction ID, payment status, gateway reference. We do not store your card numbers on our servers.
  • Technical data: IP address, device/browser info, pages viewed (via logs/analytics).
  • Communications: messages and support enquiries you send us.

3) How we use your information

  • Process bookings, payments, amendments, and refunds.
  • Send booking confirmations, invoices, and essential travel updates.
  • Provide customer support and respond to enquiries.
  • Improve website performance, security, and user experience.
  • Comply with applicable laws, taxation, and auditing requirements.

4) Cookies & Analytics

We use necessary cookies for core functionality (session, security) and may use analytics cookies to understand website usage in aggregate. You can control cookies through your browser settings. Disabling some cookies may impact site features like login or checkout.

5) Payments

Payments are processed by trusted Indian payment gateways (e.g., cards, UPI, net-banking, wallets). Your card details are handled by the gateway on its secure pages. We receive limited payment metadata (status, reference) to confirm and fulfil your booking.

6) Sharing & Third Parties

We share data only as needed to provide our services or as required by law:

  • Service providers: hosting, analytics, email/SMS, customer support tools.
  • Travel partners: hotels, transport, or local operators strictly for your booked services.
  • Compliance: when required to meet legal, tax, or regulatory obligations.

We do not sell your personal information.

7) Data Retention

We retain booking and invoice records for the period required under Indian law and for legitimate business needs (e.g., accounting, dispute resolution). Where data is no longer required, we delete or anonymize it safely.

Contact

For questions about this policy or your data, email info@volvomanalipackage.com. We typically respond within a few hours on business days.